Privacy Policy

1. Who We Are

HAPPYVAC LLC, doing business as HappyVac Heating & Air ("HAPPYVAC LLC," "we," "us," or "our") is a residential HVAC company serving Atlantic County, New Jersey. Our website is located at gohappyvac.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and home address that you provide when requesting a quote, scheduling service, or contacting us through our website forms.
• Service Information: Details about your HVAC system, service history, and property information relevant to providing our services.
• Communications: Records of calls, texts, and emails between you and HAPPYVAC LLC.
• Website Usage Data: IP address, browser type, pages visited, and other standard web analytics data collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

• Respond to your service requests and provide HVAC estimates
• Schedule and perform HVAC services at your home
• Communicate with you about your service appointments, including via phone calls, text messages, and email
• Send you service reminders and maintenance notifications
• Process payments and financing applications
• Improve our website and services
• Comply with legal obligations

4. SMS Communications & Consent

By providing your mobile phone number and opting in, you expressly consent to receive automated and non-automated SMS messages from HAPPYVAC LLC, including but not limited to:

• Customer support messages
• Service updates and notifications
• Appointment reminders
• Promotional and marketing messages (if separately consented)

Message Frequency: May vary.

Message & Data Rates: Standard message and data rates may apply.

Opt-Out: You may opt out at any time by replying "STOP" to any message. Reply "HELP" for assistance.

Consent Not Required for Purchase: Your consent to receive SMS messages is not a condition of purchasing any goods or services.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, scheduling software, and communication platforms. These providers are contractually required to protect your information.
• Financing Partners: If you apply for HVAC financing, your information will be shared with our lending partners to process your application.
• Legal Requirements: When required by law, court order, or government regulation.

No Sharing of SMS Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. We may use third-party analytics services such as Google Analytics to understand how visitors use our site.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of text messages by replying STOP
• Opt out of marketing emails by clicking the unsubscribe link

To exercise any of these rights, contact us at hello@gohappyvac.com or (609) 525-4521.

9. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• HAPPYVAC LLC
• 611 Doughty Rd, Pleasantville, NJ 08232
• Phone: (609) 525-4521
• Email: hello@gohappyvac.com
• Service Area: Atlantic County, NJ